Refund Policy
At Bloom & Brave, we want you to feel confident and happy about every beauty buy. If your skincare order isn’t perfect for any reason, we’re here to make it right. Here’s how it works:
1. Our 30 Day Promise
You have 30 days from your delivery date. During this time, you can return any unopened and unused skincare product. You can get a full refund, store credit, or exchange. All seals must be unbroken, and products should be in original packaging.
2. Gifting & Holiday Returns (for Skincare)
- Orders placed in November–December: Eligible for returns until January 15th for all unopened skincare.
- Received a skincare gift? Reach out—we’re happy to arrange store credit or an exchange.
3. How to Start a Skincare Return
- Email us at vikki@bloomandbrave.com or use our website contact form with your order number and the product(s) you’d like to return.
- We’ll inform you if the item is eligible. We will then send simple return instructions. A prepaid UK return label will be provided if you’re eligible.
4. Return Shipping Costs
- UK Customers: Free returns on eligible products.
- International Customers: Return postage is your responsibility unless the product is faulty or incorrect.
5. What Can’t Be Returned
For hygiene and safety, we can’t accept returns for:
- Opened, unsealed, or used skincare products (unless faulty/damaged)
- Samples, trial-sized, or mini products
- Personalized or final sale products
- Gift cards or store credits
6. If Your Skincare Item is Damaged, Faulty, or Incorrect
- Report any issues within 7 days of delivery, ideally with a photo if something’s wrong.
- We’ll offer a replacement, refund, or store credit—whatever works for you.
- All return shipping costs are covered by us for faulty/incorrect/damaged items.
7. Skincare Allergies & Sensitivities
- If you have a reaction, contact us with details and, if possible, photos. We’ll help however we can!
- Tip: We always recommend a patch test for new products.
8. Refund Processing
- Refunds are typically processed within 5 business days of receiving your approved return.
- You’ll get an email notification as soon as your refund or store credit is issued.
- It takes a little extra time for funds to be in your bank or credit account. The timing depends on your card provider.
9. FAQs—Skincare Returns
Q: Can I return a skincare product I’ve tried?
A: Returns are only accepted for unopened, unused items unless there’s a proven fault or allergy. Used/opened products can’t be returned for a change of mind.
Q: I received skincare as a gift—can I return it?
A: Absolutely! If it’s unopened, we’re happy to offer store credit or an exchange. Just let us know the details of the gift or order.
Q: What if I don’t like the results after using a product?
A: We can’t offer returns for a change of mind once the product’s been used. But, for allergies or quality issues, contact us. We’ll sort it out.
Q: Who pays return shipping?
A: Returns are free in the UK. International customers cover their own postage. This does not apply if your item is faulty, incorrect, or damaged.
Q: Is your holiday return policy different?
A: Yes—skincare orders placed in November or December can be returned until January 15th, so gifting is totally stress-free!
Still got questions?
Our customer care crew is always ready to help! Drop us an email at vikki@bloomandbrave.com anytime.
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